5 Biggest Beefs Tenants Have in NYC (1 is surprising and kind of sweet)

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If you're a tenant in NYC, chances are you've had beef with somebody in your building.  At homeBody, we come across a lot of challenging situations that people go through living together. We thought we'd share the top 5 that come up a lot and pass along some general suggestions about how to address them. (There's a common theme that you will surly pick up on.)

1. Absent landlord

"I lived in this place in Astoria where the landlord lived upstairs, I saw him in the hallway everyday, he said hi and was friendly, but he never got back to me when I had a problem. It was like he didn't know I lived there when I needed the toilet fixed." - Erik, N. 

This is number 1 for a reason. In a perfect world, your landlord would be as responsive as a 5-star resort. The truth is, some just want to do the minimum to keep their investment income coming in. Some property management companies are awesome, some landlords are awesome, but a lot are absent, surly, or slow moving. 

Suggestion: The more you work with your neighbors to communicate as a group, the more likely you'll get a better response from your landlord. Good old-fashioned organizing is the best way to change the status quo in your building if you're unhappy with it.

2. Heat and hot water

"My wife and I are basically boiling in our apartment cuz we're on the first floor. The neighbor at the top of the building is this old guy who always complains that it's too cold." - Zach G.

We were somewhat surprised that this was as high in our poll, but the above quote sheds some light as to why.  Providing heat and hot water is a major legal requirement for landlords, and we really don't see too many people complain that either is missing entirely. But we do see people complain that either there isn't enough or there's too much.

Suggestion: If you're not getting heat or hot water call your landlord or call 311. That's unacceptable. But if you're getting 'too much', finding out if your neighbors are having the same problem is the surest way to get action taken by your landlord. Chances are, you're not alone, so band together.

3. Neighbors are noisy

"I lived below these guys who were bartenders, young guys. They came home at crazy hours, had people over at crazy times. We kept telling them to get carpeting and take their shoes off, but it didn't stop until they moved." - Rachel F.

This is the classic case of neighbor-on-neighbor beef.  The truth is there aren't too many simple answers here because a lot of these things are subjective. Landlords don't have the time or interest (or responsibility) to intervene against/between people and it seems particularly hard to enforce leases for small things like carpeting. Not too mention a lot of NYC buildings (old or new) were simply not built with the tenant's peace-of-mind in mind.

Suggestion: Building a relationship with your neighbors ahead of the 3AM broom pounding is really the only way to avoid many of these conflicts. It won't always prevent them, but it can create a common dialogue that establishes trust and respect. That makes legitimate complaints easier to address and to resolve when they come up.

4. Packages clutter the hallway or get lost

"I've gone door to door asking neighbors if they have seen my package. We've all had meetings asking the property management company to install cameras so things don't disappear but nothing happens. I have to get things delivered to the office." - Steph R.K.

With Amazon and Jet fundamentally changing shopping, this problem is getting worse each year. Packages pile up and it's easy for things to get lost (or stolen in extreme cases.)

It's difficult to reverse engineer a more lasting solution, particularly in older buildings with narrow hallways and no lobbies. Landlords don't want to be responsible for packages and don't want to allow easy access for delivery guys for understandable security reasons.

Suggestion: Establishing a simple line of communication between neighbors could go a long way of fostering a more communal approach to package delivery. Finding out if a neighbor is home at a certain time to buzz in a package or to sign for something can save a lot of time and lost stuff, especially if there's an easy way to track the conversation.

5. Not knowing neighbors

So this is the one that was sweet and actuallynot that surprising to me (sorry for the clickbait title). As much as NYC gets the rep for being a keep-to-yourself town, the reality is that people want to know who they live with. 

We found out that there is a genuine interest, especially among tenants who have been in their apartments for a few years to form meaningful relationships with their neighbors. The problem is how weird it is to try to introduce yourself when you've missed that initial window of moving in.

This isn't a homeBody anecdote, but a personal one. Living in Stuytown during Superstorm Sandy, we lost power for 9 days. There are a lot of older residents in the complex and it was pretty cold that week.  The Tenants Association and Councilmen Dan Garodnick organized a door-to-door neighbor-to-neighbor reach out to make sure we got to all 11,400 apartments. It was one of the most inspiring things that I've ever been a part of, honestly. It also brought my closer to a lot of neighbors that I'm still in touch with.

Suggestion: You don't need (or want) something like Sandy to bring you and your neighbors together, but you should make the effort all the same. You're already sharing a physical place, making that extra connection means turning a place into a home.  All of the problems our members run into really are easier to solve when you know the people who you live with a little better.


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